FAQ

FAQ

Where do we ship to?
We currently only ship within AUSTRALIA.

When will my order be posted?
If you order is placed before 3PM AEST on any business day, your order will be posted that same day.
If you order on a non business day (Saturday or Sunday) your order will be posted the following Monday.

What happens if I order on a public holiday?
Your order will be posted the next Business day.

How long will it take to receive my order? Usually 1-3 days. However once we post your order it is in the hands of Australia Post and we cannot guarantee delivery times, however here are some examples:
VIC 1-3 days.
NSW 1-3 days.
QLD 1-3 days.
ACT 1-3 days.
SA 1-3 days.
NT 1-4 days.
WA 1-4 days.

Please triple check your address is correct before submitting your order.

Do you ship to P.O. Boxes or Parcel Lockers?
Yes.

Will my order have tracking?
Yes. Tracking is available on all orders. However it will only be accessed in the rare event there is a problem with your order. 

Why did I only recieve half of my order?
We ship the Solid Paint Markers/Scribes from one location and the Etch Mops from another location. Please wait and don't stress, you will receive your full order.

Payments?
Payments are made using PayPal through our Big Cartel website.

We will not be held liable for incorrectly addressed orders.